I found out about this service through a friend, so I used it for my wife’s 50th birthday. It was 100% great. Very clever. It is a very smoothly designed and easy to use service, the web interface makes it easy to keep track and organize recordings, it was great to get emails each time a recording came in and to be able to listen to them immediately via the attached MP3’s, and the podcast-like interface with iTunes ended up being extremely convenient and useful. I have to give special kudos to the customer service: the response was very quick, very friendly, and extremely accommodating to some special requests and situations for my case. And beyond that, the best part was sitting next to my wife as she listened to all the voices of people I was able to find from her life, some she hadn’t heard from in decades. As we listened, she constantly commented on how amazing it was to have these people’s voices recorded and especially to have all those stories recorded. Thank you VERY much. Best. Gift. Ever.