Assuming your event is on a Friday or the weekend, you will receive your phone, at the very latest, by the Wednesday prior to your event. We will ship it out the week before that, as early as Monday, so you will most likely receive it earlier than Wednesday.
It is easiest if you record your personalized greeting prior to us shipping the phone so that we can put your greeting both on the phone before it ships out, and incorporate it into your dial-in number. In general, unless you are reserving your phone at the last minute you should try and record your personalized greeting at least two weeks before your event date. It is possible to record the introductory greeting after the phone ships – please email us or those instructions.
If you don’t record an introductory greeting, we will put this
We ask that you ship the phone back via the United States Postal Service (not UPS) within two business days after your event, and that you delegate the responsibility to someone else if you cannot ship it back. You can either take the package to a Post Office or you can arrange for carrier pickup from your home at this link.
Please let us know if you have any questions.