We have a 100% satisfaction guarantee.
Keepsake Speakers can be cancelled anytime prior to shipment, and can be returned within one year if defective. Rental phones can be cancelled as long as you do it at least 30 days prior to your event date (to allow the phone to be rented to someone else). Cancellations within 30 days of the event date may be subject to a 15% cancellation fee.
We accept returns for both defective and non-defective products for up to one year, and we also accept exchanges for up to one year. We pay for return shipping.
If there are any defects or issues with our service or anything we send you, we will do everything in our power to rectify it and make things right.