We have a 100% satisfaction guarantee.
Keepsake Speakers can be cancelled anytime prior to shipment, and can be returned within one year if defective. Rental phones can be cancelled as long as you do it at least 5 weeks prior to your event date (to allow the phone to be rented to someone else).
We accept returns for both defective and non-defective products for up to one year, and we also accept exchanges for up to one year. We pay for return shipping.
If there are any defects or issues with our service or anything we send you, we will do everything in our power to rectify it and make things right.