We have a 100% satisfaction guarantee. However, we do have some stipulations on timing of cancellations and refunds.
Keepsake Speakers can be cancelled anytime prior to shipment. Rental phones can be cancelled as long as you do it at least 5 weeks prior to your event date (to allow the phone to be rented to someone else).
Because 12-inch vinyl records are a one-off, labor-intensive item, once you request that we send you the vinyl record, the order cannot be refunded.
If there are any defects or issues with our service or anything we send you, we will do everything in our power to rectify it and make things right.