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Archives: FAQs

When should I sign-up?

By LifeOnRecordJanuary 19, 2014May 15, 2025

You have nothing to lose by signing up early. The number and web site will become active minutes after you sign up for the service, and your account will expire the later of one year after your sign-up date, or three months after your event date, at which point callers will no longer be able…

When will my Keepsake Speakers be created and mailed?

By LifeOnRecordJanuary 19, 2014April 29, 2025

The Keepsake Speakers are created at your request. Once you determine that everyone has called in, you will fill out an online form to request that we send the keepsake. As long as you fill out the form by 3PM Central time, your packages will be shipped out the next business day (M-F). Shipping time…

Are there limits on how often we or our callers can call in?

By LifeOnRecordJanuary 19, 2014April 29, 2025

No. They can call as often and talk as long as you want. We want to make this simple for you, and we want you and your callers to use the service as much as you want to record thoughts and memories.

What should we say in our personal greeting?

By LifeOnRecordJanuary 19, 2014April 29, 2025

After you sign-up with LifeOnRecord, we will send you a personalized greeting based on the name of the recipient, the gender, the occasion, etc. The greeting will be similar to the one below. You can use the greeting “as is” or modify: We’re putting together a keepsake for <Name> that contains stories and messages from…

What are some tips to ensure we get as many people to call as possible?

By LifeOnRecordJanuary 19, 2014April 29, 2025

Communicate the phone number in your save the date letters and invitations. Make sure to tell people to call in even if they can’t attend the event itself. Make sure you give people a deadline. You may want to communicate a “fake” deadline. You or someone else can monitor the web site to see who…

What do callers hear when they dial the toll-free number?

By LifeOnRecordJanuary 19, 2014April 29, 2025

They will hear a short introduction letting them know their comments will be recorded as part of the LifeOnRecord service. Then they will hear a personalized greeting from you, in your own words, asking them to share their favorite jokes, memories, stories – whatever you want. The personalized greeting is usually recorded by: The party…

What is your refund policy?

By LifeOnRecordJanuary 19, 2014May 15, 2025

We have a 100% satisfaction guarantee. Keepsake Speakers can be cancelled anytime prior to shipment, and can be returned within one year if defective. Rental phones can be cancelled as long as you do it at least 5 weeks prior to your event date (to allow the phone to be rented to someone else). We…

Can I upgrade my shipping at a later date?

By LifeOnRecordJanuary 19, 2014April 29, 2025

Yes, if you originally purchased standard shipping, you can upgrade your shipping if you need to at the time you request the keepsake. The upgrade price takes into account the price you paid for standard shipping.

What is your pricing?

By LifeOnRecordJanuary 19, 2014April 29, 2025

Is there a time limit on the length of a message?

By LifeOnRecordJanuary 19, 2014April 29, 2025

For all of our products, the maximum time limit on the length of an individual message is 30 minutes. That is both using the service when people call in using the phone number, as well as the time limit for calls left using the rental vintage phone. We want to encourage people to leave meaningful…

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