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Archives: FAQs

Will you try and market your services to my callers?

By LifeOnRecordJanuary 19, 2014November 15, 2016

We know that you want this be convenient for your callers, and you are concerned about anyone soliciting them. We do not call, postal mail, or email your callers We do not sell or give your information to other companies, except in direct connection with supplying the LifeOnRecord service (e.g. we need to pass your…

Are my recordings private?

By LifeOnRecordJanuary 19, 2014November 15, 2016

Your privacy is our top concern, and we employ measures to ensure your information remains confidential. Your recordings are stored on servers in a secure environment with locked doors, surveillance cameras, and electronic monitoring. We employ encryption and password protection. The web site which you access requires a User ID and password, and the files…

Are there any restrictions on the toll-free number?

By LifeOnRecordJanuary 19, 2014December 18, 2022

The US toll-free number is not accessible from countries outside the United States and Canada, but it is accessible for callers in some other countries that use Skype (as a free call). Callers can also phone-in from other countries by dialing 847-943-2021, but they will pay a long distance charge to their local phone company….

When should I sign-up?

By LifeOnRecordJanuary 19, 2014December 18, 2022

You have nothing to lose by signing up early. The number and web site will become active minutes after you sign up for the service, and your account will expire after one year, at which point callers will no longer be able to leave messages and you will not be able to play your recordings…

When will my Keepsake Speakers be created and mailed?

By LifeOnRecordJanuary 19, 2014September 24, 2018

The Keepsake Speakers are created at your request. Once you determine that everyone has called in, you will fill out an online form to request that we send the keepsake. As long as you fill out the form by 3PM Central time, your packages will be shipped out the next business day (M-F). Shipping time…

Are there limits on how often we or our callers can call in?

By LifeOnRecordJanuary 19, 2014November 3, 2016

No. They can call as often and talk as long as you want. We want to make this simple for you, and we want you and your callers to use the service as much as you want to record thoughts and memories.

What should we say in our personal greeting?

By LifeOnRecordJanuary 19, 2014November 15, 2016

After you sign-up with LifeOnRecord, we will send you a personalized greeting based on the name of the recipient, the gender, the occasion, etc. The greeting will be similar to the one below. You can use the greeting “as is” or modify: We’re putting together a keepsake for <Name> that contains stories and messages from…

What are some tips to ensure we get as many people to call as possible?

By LifeOnRecordJanuary 19, 2014November 15, 2016

Communicate the phone number in your save the date letters and invitations. Make sure to tell people to call in even if they can’t attend the event itself. Make sure you give people a deadline. You may want to communicate a “fake” deadline. You or someone else can monitor the web site to see who…

What do callers hear when they dial the toll-free number?

By LifeOnRecordJanuary 19, 2014June 11, 2018

They will hear a short introduction letting them know their comments will be recorded as part of the LifeOnRecord service. Then they will hear a personalized greeting from you, in your own words, asking them to share their favorite jokes, memories, stories – whatever you want. The personalized greeting is usually recorded by: The party…

What is your refund policy?

By LifeOnRecordJanuary 19, 2014May 30, 2023

We have a 100% satisfaction guarantee. However, we do have some stipulations on timing of cancellations and refunds. Keepsake Speakers can be cancelled anytime prior to shipment. Rental phones can be cancelled as long as you do it at least 5 weeks prior to your event date (to allow the phone to be rented to…

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