Faq’s

1) General

You can create one of the most memorable gifts in the world in as little as 1-2 days.  We’ve had people purchase LifeOnRecord one afternoon, email everyone (and post on Facebook) that same evening asking them to call in within the next 24 hours, and present the recordings to the recipient the very next evening. On the other hand, people that love to plan things ahead will sign-up months before an event. LifeOnRecord is flexible to your timeline.

Here are some helpful tips if you are short on time:

  • You will receive your account instructions email within just a few minutes after ordering online (if you don’t see it right away, make sure to check your spam or junk folder). We provide a sample communication that you can copy and paste to send to people. That communication asks others to forward the email on, so that you can cast the net wide.
  • People really don’t need that much time to call in. Just make sure you give them a deadline (we give you some helpful tips in your account instructions email).
  • Even if you order a keepsake, you can deliver the recordings electronically to the recipient on the day of the event, and tell them the nice keepsake will arrive later. That way the recipient has something to play on their birthday or anniversary, and can still look forward to receiving a keepsake.
  • If the recipient lives far away you can send them a link to a special public web page just for them that has the recordings. You can label the recordings so they are meaningful (e.g. “Bob Smith’s Birthday Wish”), and sequence them in a way that makes sense to make it more meaningful.
  • You can request the keepsake at any point within a year after ordering. As long as you request the keepsake by 3PM Central time, we ship it out the next business day. Keepsakes take 3-6 days to arrive with the free shipping option, although delivery time is not guaranteed.  We also have options to ship via USPS Priority Mail (2-3 days), FedEx 2-Day, and FedEx Overnight.

LifeOnRecord is available from every country on the planet!

Callers from the US, Canada, and Caribbean can call toll-free: 1-800-437-3009.

Callers from outside the US, Canada, and Caribbean have six free options to contribute recordings:

  1. Use Skype – Callers can phone-in by dialing 1-800-437-3009 using Skype (this is treated as a free call in most countries). If you are in a country that does not allow free Skype calling to toll free numbers, you can instead make a free call to the Skype name “LifeOnRecord1” which will route you to the same place as the toll-free number. Note: The Skype User LifeOnRecord1 may not show as online in Skype, but you will still be able to connect to it. You may need to wait a few seconds for the connection to be made.
  2. Use one of our “local” global numbers. Callers can dial one of the local country phone numbers listed below which route directly to LifeOnRecord.
    CountryIf you were asked to call and leave a recording
    Argentina+54 351 568 5712
    Australia (Brisbane)+61 7 3171 3587
    Australia (Melbourne)+61 3 9008 4270
    Australia (Perth)+61 8 6555 7071
    Australia (Sydney)+61 2 8880 0488
    Austria+43 72 096 3914
    Belgium+32 78 48 03 46
    Brazil+55 (21) 4040-4374
    Canada1 (800) 437-3009
    Caribbean1 (800) 437-3009
    Chile+56 32 314 0886
    Colombia+57 (1) 381-9947
    Czech Republic+420 226 258 126
    Denmark+45 78 77 43 10
    Ireland+353 (76) 604 2714
    Israel+972 (2) 560 9388
    Mexico+52 (55) 4170 8548
    Netherlands+31 20 894 25 34
    New Zealand+64 9 951 5828
    Norway+47 21 98 88 46
    Peru+511 641 9276
    Poland+48 22 490 69 02
    Romania+40 (31) 810 77 18
    Spain+34 931 770 598
    South Africa+27 (10) 5001858
    Sweden+46 8-121 111 38
    Switzerland+41 22 508 71 56
    United Kingdom+44 20 3582 4356
    United States1 (800) 437-3009

3. Have us Call You –

    We can have our system call you anywhere you are in the world (at no cost to you) so that you can leave a recording. You can do this in two easy steps:

    1. Make sure your country is correctly selected.
    2. Enter your phone number in the box, then click on the “Call” button to actually place the call. Your phone will ring after a few seconds. The caller ID may say “Toll-Free Call”. Answer the phone and follow the prompts.


4. Record on your computer, smart phone or tablet and email us the recording(s).
Just use the voice recorder on your iPhone, Android, or other brand and email us the recordings. We accept all major types of recording formats, and we’ll automatically convert the file, label the recording with your email address, and send you an email back with the results.

Just email the recording(s) to recordings@lifeonrecord.com

Type your invitation number in the subject line with nothing else (e.g. 12345) and press send. The recording will be automatically processed, converted, and placed in the recipient’s account. You will receive an email back with a confirmation within 15 minutes.

5. Upload your recording(s) to our web siteVisit the Recording Contribution page, enter your invitation number, enter a title for recording, and upload your recording.

6. Record Live
From your computer or Android phone or tablet you can record. For best quality have a headset and visit our live recording page. When you first visit the page, your web browser may ask permission to access your microphone. Please answer “Yes” or “Allow”. Enter the invitation number, a recording title, and start recording!

7. Call us Long Distance
Finally, you could call us long-distance. You would call us at 847-943-2021 from your country. Please note, that unlike the six options above, this is not a free option, and your local phone company may charge you long-distance charges. Although we are not affiliated, this site provides guidance on how to dial from one country to another.

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06

A LifeOnRecord Keepsake Speaker plays all your recordings without needing a CD player.

This is a compact, (2 inch, by 2 inch, by 3 inch), stylish aluminum speaker that packs a surprisingly loud sound for such a small package. It has a long-lasting rechargeable battery that lasts through about 10 hours of constant playing.

The speaker has controls to skip forward and back through the recordings, to pause the recordings, and to control the volume. The speaker comes in five different colors.

The speaker, memory card with recorded voices, and charging cable is $35, and you will receive a 10% discount on the keepsake speaker when ordering the LifeOnRecord Ultimate plan. Shipping is free.

speaker-in-case11

Yes – you can record on your computer, smart phone, or tablet and use either of the two methods below to send us a recording or song.

  1. Email us the recording(s).
    Just use the voice recorder on your iPhone, Android, or other brand and email us the recordings. We accept all major types of recording formats, and we’ll automatically convert the file, label the recording with your email address, and send you an email back with the results.
    Email the recording(s) to recordings@lifeonrecord.com
    Type your invitation number in the subject line with nothing else (e.g. 12345) and press send. The recording will be automatically processed, converted, and placed in the recipient’s account. You will receive an email back with a confirmation within 15 minutes.
  2. Upload your recording(s) to our web site
    Visit the Recording Contribution page, enter your invitation number, enter a title for recording, and upload your recording.

 

For all of our products, the maximum time limit on the length of an individual message is 30 minutes. We want to encourage people to leave meaningful stories and thoughts and so there are no limits on how often people can call in, or on the total number of callers or recordings.

The US toll-free number is not accessible from countries outside the United States and Canada, but it is accessible for callers in some other countries that use Skype (as a free call).

Callers can also phone-in from other countries by dialing 847-943-2021, but they will pay a long distance charge to their local phone company. The 847-943-2021 number is a local “land line” Illinois phone number that routes directly to the LifeOnRecord service. It can be called from another country just like any other US telephone number as long as the applicable US Country codes are dialed as well.

In addition, callers can contribute in 6 other ways as described here.

You have nothing to lose by signing up early. The number and web site will become active minutes after you sign up for the service, and your account will expire after one year, at which point callers will no longer be able to leave messages and you will not be able to play your recordings from the web site or download them into iTunes.

The order in which things happen are:

  1. You sign-up for your LifeOnRecord account and receive your account information.
  2. Using your phone, you record your personal greeting (what your guests hear when they call in).
  3. You communicate your LifeOnRecord telephone number and invitation number to callers.
  4. Everybody calls in.
  5. You notify us that you would like your keepsake created (or you download your recordings on your own).
  6. Your account continues to stay open for 1 year after your sign-up date.

Why do recipients love LifeOnRecord?  Wouldn’t you enjoy listening to recording after recording of people telling you how great you are, and their favorite memories of you? But the benefits go beyond being a terrific present for the recipient.

Benefits For Friends & Family of the Recipient

  • Friends and Family like using it – People want to convey their well-wishes and LifeOnRecord gives them a simple and easy way to do that, and they feel honored to be asked.
  • It’s simple – Your guests just dial a phone and talk!
  • It’s fast and convenient – Many people are more likely to tell a meaningful story than write one in a scrapbook or card.
  • Contribute from anywhere, anytime – Callers phone in at their convenience, whether that’s at 2PM or 2AM, and it’s perfect for those that can’t physically be there.

Benefits For the coordinator:

  • It’s easy to keep the surprise – LifeOnRecord makes it easy for people to collaborate and call in without the guest of honor suspecting a thing.
  • Flexible. You can give the gift of stories and well-wishes by having the recipient listen to them over the internet, through iTunes, or save them to their MP3 player or play them on a CD.
  • A back-to-basics present – Who needs another knick knack to clutter things up? LifeOnRecord is a great way of letting the guest of honor know how much people care for them. LifeOnRecord lets people express emotion, thoughts, and feelings that might otherwise go unsaid.

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2) Pricing & Shipping

Your peace of mind is important to us, and we have a simple and straightforward refund policy with a 100% satisfaction guarantee – If you don’t think your purchase of LifeOnRecord was worth it, we’ll refund your money.

It’s that simple – you can cancel at any time and receive a full refund.

We have 3 great plans to choose from:

  1. LifeOnRecord Essentials gives you everything you need to collect calls and recordings from friends and family from all over the world and to download them to a computer or smart device. Not sure if you want a keepsake from us? You can always purchase a personalized CD Set ($25) or Keepsake Speaker ($35) later.
  2. LifeOnRecord Keepsake adds on a Keepsake CD Set or Keepsake Speaker, free shipping, and a free shareable web page.
  3. LifeOnRecord Ultimate gives you two keepsakes at a 10% discount, free shipping, the free shareable web page, and free archiving. Read through your options below and contact us if you have any questions! All plans include our 100% Satisfaction Guarantee.
    • Toll-Free Number in the US & Canada
    • Global Telephone Access
      Local numbers in over 30 countries, callers can use Skype, and we can call them at no cost
    • Unlimited Callers and Recordings
      each recording can be up to 30 minutes
      and people can call in multiple times
    • Control Over Recordings
      ability to trim, amplify, and arrange recordings
    • Multiple Contribution Options
      in addition to calling, people can email or upload recordings or songs directly to your account, or record directly from our web site
    • Option To Download Recordings

    • No Keepsake
      ability to download onto smart devices & computers

    • ---

    • ---


    • ---

    • ---

    LifeOnRecord Keepsake

    $75or $85
    $75or $85
    • Toll-Free Number in the US & Canada
    • Global Telephone Access
      Local numbers in over 30 countries, callers can use Skype, and we can call them at no cost
    • Unlimited Callers and Recordings
      each recording can be up to 30 minutes
      and people can call in multiple times
    • Control Over Recordings
      ability to trim, amplify, and arrange recordings
    • Multiple Contribution Options
      in addition to calling, people can email or upload recordings or songs directly to your account, or record directly from our web site
    • Option To Download Recordings

    • One Keepsake
      CD set- $75 or Speaker- $85

    • Free Shipping
    • Shareable Web Page
      publish your recordings to a web page to share with others

    • ---

    • ---

    LifeOnRecord Ultimate

    $95$104/$113
    $95$104/$113
    • Toll-Free Number in the US & Canada
    • Global Telephone Access
      Local numbers in over 30 countries, callers can use Skype, and we can call them at no cost
    • Unlimited Callers and Recordings
      each recording can be up to 30 minutes
      and people can call in multiple times
    • Control Over Recordings
      ability to trim, amplify, and arrange recordings
    • Multiple Contribution Options
      in addition to calling, people can email or upload recordings or songs directly to your account, or record directly from our web site
    • Option To Download Recordings
    • Two Keepsakes
      Two CD sets- $95
      CD set and Speaker- $104
      Two Speakers- $113
    • Free Shipping
    • Shareable Web Page
      publish your recordings to a web page to share with others
    • Prices reflect a 10% Discount on CD Sets and Keepsake Speakers
    • Free Archiving
      if you lose or damage your keepsake, we will restore your recordings

The Keepsake Speakers are created at your request. Once you determine that everyone has called in, you will fill out an online form to request that we send the keepsake. As long as you fill out the form by 3PM Central time, your packages will be shipped out the next business day (M-F).

Shipping time is based on the shipping method you select. The free shipping option is USPS First Class mail. Although shipping time is not guaranteed with First Class mail, your packages will generally arrive within a week when delivered within the United States. Overseas shipments will take longer.

You can also expedite shipping by upgrading to USPS Priority Mail (2-3 days shipping time), or FedEx 2-Day or Next Day service. FedEx service is also available internationally.

Yes, if you originally purchased standard shipping, you can upgrade your shipping if you need to at the time you request the keepsake. The upgrade price takes into account the price you paid for standard shipping.

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3) LifeOnRecord Tips and Tricks

They will hear a short introduction letting them know their comments will be recorded as part of the LifeOnRecord service. Then they will hear a personalized greeting from you, in your own words, asking them to share their favorite jokes, memories, stories – whatever you want. The personalized greeting is usually recorded by:

  • The party planner for events like anniversaries, retirements, birthdays and reunions.
  • The parents of the teenager going through a confirmation, Bar Mitzvah, Bat Mitzvah, or graduation.
  • A friend or loved one for a funeral or on behalf of someone who is sick.
  • For a wedding, the bride and/or groom or a parent, or member of the wedding party.

Those are general guidelines, but the choice is yours.

Facebook is a great way of spreading the word to callers, but LifeOnRecord is usually given as a surprise, so how do you post on Facebook without the recipient (your Facebook friend) seeing the post? It’s easy:

  1. On the post click the “Public” button and choose “More Options”.
    facebook-1
  2. Choose “Custom”.
    facebook-2
  3. In the box that comes up, under “Don’t share with”, type in the recipient’s name.
    facebook-3

No. They can call as often and talk as long as you want. We want to make this simple for you, and we want you and your callers to use the service as much as you want to record thoughts and memories.

After you sign-up with LifeOnRecord, we will send you a personalized greeting based on the name of the recipient, the gender, the occasion, etc. The greeting will be similar to the one below. You can use the greeting “as is” or modify:

We’re putting together a keepsake for that contains stories and messages from family and friends to celebrate .  Please share a quality, trait, or talent of his/hers that you admire, a favorite story or memory you have of , or why you think he/she is special. If you’d like some inspiration you can go to www.LifeOnRecord.com and click on the “callers tips” link in the top right of the page. You will have up to 30 minutes to leave your recording and you can call as often as you want.

If you like, you can also be very specific with your callers and tell them the kind of message you want them to leave. Some examples are:

Weddings & Anniversaries

  • “We’d like you to share your favorite story about the couple.
  • “What do you think the couple will be doing in 10, 20, and 30 years from now.”
  • “Is there a song that you think the couple reminds you of?

Birthdays, Graduations, Mitzvah’s

  • “What was your most memorable moment with over the past year.”
  • (Reunion) “What is your favorite story of your time at high school/College?”
  • “What private joke or song do the two of you share?”
  • “What did do in the past that most impressed you.”
  • “For his Bar Mitzvah, please tell name what you think it means to be a man in the Jewish tradition.”
  • “What do you think is the favorite quality of name and why do you value that?

Baby Shower, New Baby, 100 Wishes

  • Please tell  your favorite parenting care advice”.
  • “What is your wish for the new baby”?
  1. Communicate the phone number in your save the date letters and invitations. Make sure to tell people to call in even if they can’t attend the event itself.
  2. Make sure you give people a deadline.
  3. You may want to communicate a “fake” deadline. You or someone else can monitor the web site to see who has called, and when the first deadline passes, gently remind people that they have another day or two.
  4. At the actual event, have someone make an announcement that the lines will “stay open” for the next few days, and people can call in again if they would like to share more stories about the event itself. You can also have place cards that remind people to call the number, or ask them to call the number again.
  5. If you are throwing an event where you don’t want people to bring presents, you can write in the invitation, “in lieu of gifts, please share your favorite story or memory with ____ by calling….”

When communicating deadlines, keep in mind that if you are having LifeOnRecord create a keepsake, we ship out keepsakes the next business day as long as the form is filled out by 3PM Central time, but the guest of honor can listen to their recordings over the internet at any time.

The My Recordings page allows you to rename, sequence, edit, upload, and download your recordings.

In the interest of completeness, here is a listing of everything the page offers:

  1. An iTunes link to your recordings – This is only if you want to use iTunes to save all your recordings to your computer and optionally to make a CD. You do not have to use this link if you purchased a keepsake from us, as we will be creating the keepsake on our end. Clicking on the link will download the recordings into iTunes as a podcast. From there, you can create a playlist of the recordings, make a CD, etc. Here are step-by-step instructions of how to bring your recordings into iTunes.
  2. A podcast link to your recordings – This is an alternate way to listen to the recordings. Clicking on this link on a computer, phone, or tablet will play the recordings using a Podcast App or program. Your default podcasts app or program on your Apple or Android phone or tablet will come up, and depending on the App you will be prompted to download or play the recordings.
  3. A link to a public playlist page with your recordings – This is a web page link that you can copy and paste and send to the recipient, or even callers so they can easily listen to their recordings. The recordings will play in the sequence that you arranged the recordings in, and anything in the trash will not be visible to the listener. Above the link itself is the Playlist Page Visibility setting. If you turn it “on”, the Playlist is visible to anyone you give the link to and if you turn it off, the Playlist page will no longer be active.
  4. Upload capability – Do you have a song or saved recording on your computer that you want to include? You can upload the recording to your account by 1) Typing a title for the recording, clicking “Browse” and choosing the song or recording from your computer, and then finally 3) Pressing the blue “Upload!” button. The file should be in MP3 format, but if it is not, we will attempt to convert it automatically. The file will then appear in your list of recordings, and will also be included in your keepsake.
  5. Play button – This should be self-explanatory. Click or tap once to play. While the recording is playing the button will turn into a pause button, and you can click or tap to pause. By the same token, you can move the slider to move to a specific spot in the recording.
  6. Edit Recording Title – Clicking or tapping the pencil icon near the title will allow you to edit the title.
  7. Move the recording to sequence it – If you click or tap and hold down on the three horizintal bars, you can drag the recordings up and down in the position you want. The topmost recording is the first one that will play on the Keepsake.
  8. Volume Setting – This controls the volume of the recording as it plays back on your device. This setting has no impact of how loud the recording is when it plays on the keepsake.
  9. Download – This button will let you download the recording to your computer or device. Note: IOS devices don’t allow local downloads.
  10. Delete – This button will move the recording to the Trash at the bottom of the My Account Page. This is “soft delete” and the recording can always be restored from the Trash if you delete the recording by accident.
  11. Edit Recording – This button brings up the additional settings shown below which allow you to amplify and trim the recording.
  12. Trim from Start – Did a caller wait a long time before they started talking? You can move this slider to indicate how many seconds to shorten the recording from the start.
  13. Trim from End – Did a caller forget to hang up the phone? You can move this slider to indicate how many seconds to trim the recording from the end.
  14. Amplify – If you have a low talker, you can use this slider to amplify the recording.
  15. Preview – After you have made your changes, this button allows you to preview the recording. If you don’t like how it sounds, you will be given the option to revert it back.
  16. Lock-In Sequence – After you sequence your recordings, you should use the “Lock-In Sequence” button to save your changes. When you do that, the system saves the track number to each recording.
  17. One of three buttons will appear here:[unordered_list style=”bullet”]
    • Send my my speaker(s) – Once you have all the recordings and you are ready for us to send your keepsake, click this button. If you ordered a CD Set, you be asked to choose a color for the CDs, and what you want written on the top and bottom areas of the CDs. You will also be asked to confirm or change the shipping address, and if you want to expedite the shipping. Once you complete the request, you will be sent an email with order fulfillment numbers. You will receive another email with a tracking number (unless you chose USPS International Shipping) when the shipping label is created for your Keepsakes.
    • Purchase Keepsakes – This button will appear if you ordered the LifeOnRecord Essentials plan, and now want to purchase a keepsake.
    • Re-Order – This option will appear if you have already requested your keepsake. You will have the opportunity to order another.[/unordered_list]
  18. Download All to Computer – Pressing this button will download all the recordings (except for anything in the Trash) to your PC or Mac. The recordings will be downloaded as a .zip file that can be opened on your computer. Downloading your recordings has no impact on the recordings in your account, or your account itself. You can download recordings multiple times if you’d like. The recordings will have the track number on them, so you can easily sort them after downloading to a Macintosh or Windows PC. On your computer, you may need to make visible the “Track” or “#” column so you can sort the recordings.
  19. Trash – Pressing the “Delete” button (see #10 above) puts the recording in the Trash area, and the recording will not appear on the keepsakes, will not appear on the Public Playlist page, will not be downloaded, etc. To restore a recording from the trash, press the restore button (see below).

If you are the coordinator, and you don’t live in North America or the Caribbean, please follow these instructions to leave your introductory greeting.

  1. Use one of the 4 methods below to call LifeOnRecord.
  2. When asked to enter an invitation number, enter 00100 (this will route you to the Step 1 prompts).
  3. You will hear the “Welcome to LifeOnRecord prompt” again and you will be asked again to enter an invitation number  – this time enter your actual invitation number.
  4. You will be prompted to enter your password.
  5. Record your introductory greeting and then press the # key.
  6. You’ll hear your greeting repeated back to you. If you like it, press “1” to accept it, otherwise press “2” to re-record your greeting.

  1. Use Skype – Callers can phone-in by dialing 1-800-437-3009 using Skype (this is treated as a free call in most countries). If you are in a country that does not allow free Skype calling to toll free numbers, you can instead make a free call to the Skype name “LifeOnRecord1” which will route you to the same place as the toll-free number. Note: The Skype User LifeOnRecord1 may not show as online in Skype, but you will still be able to connect to it. You may need to wait a few seconds for the connection to be made.
  2. Use one of our “local” global numbers. Callers can dial one of the local country phone numbers listed below which route directly to LifeOnRecord.
    CountryIf you were asked to call and leave a recording
    Argentina+54 351 568 5712
    Australia (Brisbane)+61 7 3171 3587
    Australia (Perth)+61 8 6555 7071
    Australia (Sydney)+ 61 2 8880 0488
    Austria+43 72 096 3914
    Belgium+32 78 48 03 46
    Brazil+55 (21) 4040-4374
    Canada1 (800) 437-3009
    Caribbean1 (800) 437-3009
    Chile+56 32 314 0886
    Colombia+57 (1) 381-9947
    Czech Republic+420 226 258 126
    Denmark+45 78 77 43 10
    Ireland+353 (76) 604 2714
    Israel+972 (2) 560 9388
    Mexico+52 (55) 4170 8548
    Netherlands+31 20 894 25 34
    New Zealand+64 9 951 5828
    Norway+47 21 98 88 46
    Peru+511 641 9276
    Poland+48 22 490 69 02
    Romania+40 (31) 810 77 18
    Spain+34 931 770 598
    South Africa+27 (10) 5001858
    Sweden+46 8-121 111 38
    Switzerland+41 22 508 71 56
    United Kingdom+44 20 3582 4356
    United States1 (800) 437-3009

3. Have us Call You 

      We can have our system call you anywhere you are in the world (at no cost to you) so that you can leave a recording. You can do this in two easy steps:

      1. Make sure your country is correctly selected.
      2. Enter your phone number in the box, then click on the “Call” button to actually place the call. Your phone will ring after a few seconds. The caller ID may say “Toll-Free Call”. Answer the phone and follow the prompts.

    4. Call us Long Distance

    Finally, you could call us long-distance. You would call us at 847-943-2021 from your country. Please note, that unlike the six options above, this is not a free option, and your local phone company may charge you long-distance charges. Although we are not affiliated, this site provides guidance on how to dial from one country to another.

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    4) Downloading my recordings

    If you create a Playlist in iTunes of your recordings and sync your iPhone, iPod, or iPad to iTunes, your recordings will be accessible on your iOS device after syncing.  Otherwise, you can access your recordings directly on your iOS device by following the instructions below:

    1. Open the Podcasts App on your iOS device. If necessary, you may need to install it from the App store (it’s free).
    2. On your iOS device, login to your My Account page  and click the podcast link.
    3. You will get a box asking if you’d like to subscribe to the podcast. Tap on “Subscribe”
    4. It may take a minute or two, but you should see that a podcast was added with your invitation number. Tap on that, and then tap on “add Old Episodes”.
    5. Click on the circle to the left of each recording so that a checkmark appears, then click on the “Add” button in the top-right.
    6. All the recordings will download. When complete, tapping on one of the recordings will make it play.

    No. Your recordings are stored on our server, and nothing you do in iTunes can permanently delete the recordings from our server. In addition, to give you maximum piece of mind you can’t even delete your recordings from your account page. You can move a recording to the trash to exclude a recording, but you can always remove it from the trash = you can’t permanently delete a recording from our servers. Even if you go into iTunes on your computer and delete your copy of the recordings, you can just re-download the recordings to iTunes. To do that, follow these two steps:

    1. If you deleted your recording from the Playlist section, re-drag the recording(s) from the podcast into the playlist.
    2. If you deleted your recording from the Podcast, collapse the Podcast (click on the triangle to the left of the invitation number and then hold down the key and click on the triangle again. Your deleted recordings will re-download.
    • If you sequenced your recordings by moving them up and down on the My Account page, you can display the corresponding track number in iTunes as a reference. Here’s how you do that:
      1. In iTunes after creating your playlist, right-click (or if you are on a Macintosh Control-Click) on the area that has the column headings (Name, Time, Artist, etc.). From the list that appears, choose “Track Number”.
      2. The track number will now display next to the recordings.
    • To automatically sort your recordings by the track number follow these steps:
      1. In iTunes after creating your playlist, right-click (or if you are on a Macintosh Control-Click) on the area that has the column headings (Name, Time, Artist, etc.).
      2. From the list that appears, choose “Track Number”. You can click on the new “Track Number” column heading to sort on it.
    • If you are using Microsoft Windows, and you want to access the recordings directly to incorporate then into a video or slide show, the recordings are stored in the My Documents\My Music\iTunes\iTunes Music\Podcasts directory.

    [divider_flat]Downloading your recordings into iTunes and making a CD.

    Note: You do not have to follow these steps if you ordered a CD Set from us.

    1. Make sure you have iTunes already installed on your computer. If you don’t have it installed, download it for free from this link: https://www.apple.com/itunes/download/
    2. On the My Account Page, click on the iTunes link. It may take a minute or so for iTunes to automatically launch.
    3. If this is your first time using iTunes, you may have to skip through some welcome messages.
    4. In iTunes, in the View menu, choose View\View As\Classic List
    5. Select “Podcasts”, “Podcasts”, and “Library as shown below.
    6. In the right pane, right-click on the line that says, “LifeOnRecord Invitation…” and select “Download”.  If you are on a Macintosh with a one-button mouse, you can CTRL-Click instead of right-clicking.
    7. Your recordings will all download.  So that you see all the recordings, and so that new recordings automatically get added to iTunes, in the bottom-right pane in iTunes, choose “feed”, then click on the “Settings…” button.
    8. Make sure your iTunes Podcast Settings look like the box below.
    9. Right-click on the line that says, “LifeOnRecord Invitation…” again, and choose “Add to Playlist\New Playlist”
    10. Press Enter to lock-in the name of the Playlist.
    11. Click once on the playlist (in the left pane of iTunes), under “All Playlists”.
    12. Choose View\View As\Episode List
    13. The next four steps allow you to sort the playlist in the same way that you sequenced the recordings on your account page.  First, from the menu at the top, choose View\View As\Episode List.
    14. Then, right-click (or if using a Macintosh with a single-button mouse, CTRL-Click) in the column heading area to bring up the list of columns to display.
    15. Select “Track Number”.
    16. Click on the “Track” column heading to sort by the track number.
    17. In the left-pane of iTunes, right-click on the playlist (or CTRL-Click on a Macintosh), and choose, “Burn Playlist to Disc”.
    18. Choose the “Audio CD” option, 2 second gap, and check the “Use Sound Check” and “Include CD Text” options. Then click on the Burn button.
      Step6-CD

    Yes. Every LifeOnRecord package includes the ability to download and make your own CD using iTunes. You can download recordings into iTunes at any time you want, and not interfere with our ability to make your keepsake.

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    5) Security & Privacy

    We know that you want this be convenient for your callers, and you are concerned about anyone soliciting them.

    We do not call, postal mail, or email your callers

    We do not sell or give your information to other companies, except in direct connection with supplying the LifeOnRecord service (e.g. we need to pass your payment information to our credit card processor). Nobody connected with LifeOnRecord will solicit you, or sell or give away your email addresses.

    Your privacy is our top concern, and we employ measures to ensure your information remains confidential.

    • Your recordings are stored on servers in a secure environment with locked doors, surveillance cameras, and electronic monitoring. We employ encryption and password protection. The web site which you access requires a User ID and password, and the files are streamed to you over an encrypted connection.
    • Nobody at LifeOnRecord will listen to your recordings without your consent. The process to create audio discs and Keepsake Speakers is automated and listening to your recordings is not required or done. We will only listen to a recorded message if it’s in the context of a specific support question you have or if we have reason to believe the terms of service are being violated.
    • Neither your recordings or your other information is made available to third-parties. The only exception is that your name, address, etc. is transmitted to our credit card processors for the purposes of making payment.
    • Although you can login via your social media accounts (e.g. Facebook, LinkedIn, etc.) that is only to ease ID and Password management (so you don’t have to remember another ID and Password). We do not post anything to your social media accounts.
    • We will occasionally look at customers call logs if there is unusual activity to ensure that the terms of service aren’t being violated. Customer call logs consist of caller ID information and call duration – they do not consist of call recordings.

    We take steps on our side to ensure your privacy, but we also want you to know that there are two areas that are under your control where you need to be cautious:

    1. Once files are downloaded to your computer, unless you take further measures, they are accessible by anyone that uses your computer.
    2. If you make yourself a CD, or have us send you a CD or Keepsake Speaker in the mail, you should secure it properly since anyone that has access to the CD can listen to it.

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